Accessibility

Important note: The Brisbane International Cruise Terminal is only open on days when a cruise ship is at berth. If you are travelling to and parking at the BICT, please note there is prepaid parking onsite with limited drive-up availability in Car Park 3 only. Car parking is managed by Wilson Parking.

Please see the Car Parking webpage for details.

If you are seeking information about your cruise, please contact your cruise line or travel agent. 

BRISBANE INTERNATIONAL CRUISE TERMINAL - ACCESSIBILITY 

The Brisbane International Cruise Terminal offers comfortable and safe access for passengers and visitors.

On cruise ship days, the cruise lines (or their agents) are responsible for most operations including passenger assistance and other services. 

For this reason, we ask that you please contact your cruise line prior to arriving at the Brisbane International Cruise Terminal if you have assistance needs or have any questions.

Our Cruise Contacts page has contact details for the cruise lines that call at the terminal.

ACCESSIBLE SERVICES AND FACILITIES

The Brisbane International Cruise Terminal provides facilities including:

  • Accessible parking bays in all car parks as well as the taxi rank area and 2-minute Passenger Pick-up and Set Down Area

  • Travelators and lifts to travel between floors

  • Accessible height check-in counters

  • Hearing loop installed in the left third of the Check-in Area, including accessible counters

  • Accessible bathroom facilities and a parent room on each floor

  • Assistance animal toileting area adjacent to the Baggage Drop

  • Wheelchairs (limited number available from the cruise lines).

Please contact your cruise line in advance to discuss your requirements and note that if you require use of a wheelchair, you may need to wait for one to become available.

More information and maps
Videos

These videos aim to show the typical journey through the BICT facility of an embarking (getting on a cruise ship) and disembarking passenger (getting off a cruise ship).
The Passenger Boarding Bridges enable the safe transit of passengers between the elevated walkway and the waiting cruise ship. These videos show the transit through the Passenger Boarding Bridges at the highest, lowest and flat gradients. (Videos show the journey of a disembarking passenger, from vessel towards the elevated walkway.)

  • Passenger Boarding Bridge – transit at highest gradient: video or transcript 

  • Passenger Boarding Bridge – transit at flat gradient: video or transcript

  • Passenger Boarding Bridge – transit at lowest gradient: video or transcript