Who can use PortNet?
You do not have to operate a business within the Brisbane port precinct to access PortNet services. The only requirement for access to the Internet using PortNet is a line-of-sight from your business to a PortNet PoP. PortNet has a network of PoPs strategically located to offer maximum connectivity options - contact PortNet to find out where your nearest PoP is located.

What technology does PortNet use?
PortNet uses DSSS radio technology to provide twoway, high-speed Internet connectivity. This technology minimises the impact of noise and interference to ensure a reliable connection.

How does PortNet wireless work?
From a customer's computer, Internet bound data is routed through the LAN to the digital transceiver. Data is then transmitted as a wireless signal via the CPE antenna to a PortNet PoP. The PoP routes the data to the Internet, and receives a corresponding response. The PoP then transmits reply data back to the local antenna and transceiver. This received data is routed through the LAN back to the originating computer.

Is PortNet always available?
Yes, service from PortNet is available twenty-four hours a day, seven days a week.

Who provides the PortNet service?
PortNet has been developed by specialist information technology staff at the Port of Brisbane Corporation, with the Corporation undertaking all marketing, installation, hosting, support and maintenance of the PortNet service.

Does PortNet have an Australian Communications Authority (ACA) carrier licence?
Yes, the Port of Brisbane Corporation, the operator of PortNet does have an ACA carrier licence. The Port of Brisbane Corporation is listed as licence number 116 on the list of licensed carriers on the ACA website.

What do I need to provide for the PortNet wireless installation?
A suitable antenna mounting location with line-of-sight to a PortNet PoP, safe access to this location, mains power and network connectivity to the base of the antenna.

What PortNet equipment is installed when I get service?
A standard installation involveslocating a plastic enclosure, containing the digital transceiver and any amplification equipment, inside the customers building. A grid antenna is mounted on the roof or an elevated position and is connected to the enclosure devices with coaxial cable. A cat5 ethernet cable connects the transceiver to the LAN. Mains power is then extended to the enclosure for operation.

Can I keep my current ISP?
Yes, however it is not necessary to retain your current ISP in order to utilise the PortNet service. PortNet provides all the ISP services you need to enable high-speed access to the Internet.

How do I connect to my other offices using a VPN?
PortNet is connected by a fibre link to the main Internet backbone running to all Australian capital cities. This shared fibre backbone allows Brisbane PortNet customers to connect to the Internet and other branch offices via dial-in, ISDN, ADSL, frame relays or wireless systems. Routing equipment that supports a secure Virtual Private Network (VPN) is housed at each location and provides a secure, reliable, encrypted connection between branch offices.

Do you provide web site hosting?
Yes, web-hosting packages are available for a range of services from general hosting functionality to online store capabilities.

How secure is PortNet?
The Internet is a shared resource and not a completely secure medium. However, PortNet has adopted state-of-the-art technology and processes to increase the transmission security surrounding customers' use of the Internet. PortNet recommends customers employ a firewall to prevent unauthorised access from the Internet, and virus checking software to automatically scan downloaded files and e-mail.